Support
There is an old proverb that says:
"An ounce of prevention is better than a pound of cure".
Nowhere is this more true than with computers. Express PC offers a variety of support packages designed to meet the unique needs of our corporate and residential clients.
Support Packages
Basic
Includes:
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User friendly desktop icon for support requests
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Remote Alert which emails us an alert when thresholds are exceeded
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1/2 hr per system onsite maintenance routine per month
Advanced
Includes:
-
User friendly desktop icon for support requests
-
Remote Alert which emails us an alert when thresholds are exceeded
-
3/4 hr per system onsite maintenance routine per month
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Premium
Includes:
-
User friendly desktop icon for support requests
-
Remote Alert which emails us an alert when thresholds are exceeded
- 1 hr per system onsite maintenance routine per month
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Remote Administration which enables support without an onsite visit
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Remote Desktop which allows the user to interact directly from their desktop with support staff